Allow support agents to change a school’s lead provider
This is a first pass at attempting to create a journey for support agents to change a school’s lead provider.
This is the journey for when a school has decided to switch from their current provider, given that:
- they have a current provider
- the current provider has submitted declarations
It is different to the ‘challenge’ journey, which is used at the beginning of a partnership, if something was not set up correctly.
Screenshots
- School cohorts
- School cohorts (with multiple providers)
- Why are you changing this provider?
- Check you have the information you need
- Confirm that the provider knows the partnership is ending
- Confirm that the provider has submitted declarations
- Which provider are they switching to?
- Will all be switching?
- Who will be switching?
- Check answers (Some are switching)
- Check answers (Everyone is switching)
- Confirmation
School cohorts
![Screenshot of School cohorts](01-school-cohorts.png)
School cohorts (with multiple providers)
![Screenshot of School cohorts (with multiple providers)](02-school-cohorts-with-multiple-providers.png)
Why are you changing this provider?
![Screenshot of Why are you changing this provider?](03-why-are-you-changing-this-provider.png)
Check you have the information you need
![Screenshot of Check you have the information you need](04-check-you-have-the-information-you-need.png)
Confirm that the provider knows the partnership is ending
![Screenshot of Confirm that the provider knows the partnership is ending](05-confirmed-provider-knows-partnership-ending.png)
Confirm that the provider has submitted declarations
![Screenshot of Confirm that the provider has submitted declarations](06-confiemd-provider-declarations.png)
Which provider are they switching to?
![Screenshot of Which provider are they switching to?](07-which-provider-switching-to.png)
Will all be switching?
![Screenshot of Will all be switching?](08-will-all-be-switching.png)
Who will be switching?
![Screenshot of Who will be switching?](09-who-will-be-switching.png)
Check answers (Some are switching)
![Screenshot of Check answers (Some are switching)](10-check-answers-some.png)
Check answers (Everyone is switching)
![Screenshot of Check answers (Everyone is switching)](11-check-answers-everyone.png)
Confirmation
![Screenshot of Confirmation](12-confirmation.png)