Allow support agents to change a school’s lead provider
This is a first pass at attempting to create a journey for support agents to change a school’s lead provider.
This is the journey for when a school has decided to switch from their current provider, given that:
- they have a current provider
- the current provider has submitted declarations
It is different to the ‘challenge’ journey, which is used at the beginning of a partnership, if something was not set up correctly.
Screenshots
- School cohorts
- School cohorts (with multiple providers)
- Why are you changing this provider?
- Check you have the information you need
- Confirm that the provider knows the partnership is ending
- Confirm that the provider has submitted declarations
- Which provider are they switching to?
- Will all be switching?
- Who will be switching?
- Check answers (Some are switching)
- Check answers (Everyone is switching)
- Confirmation
School cohorts
School cohorts (with multiple providers)
Why are you changing this provider?
Check you have the information you need
Confirm that the provider knows the partnership is ending
Confirm that the provider has submitted declarations
Which provider are they switching to?
Will all be switching?
Who will be switching?
Check answers (Some are switching)
Check answers (Everyone is switching)
Confirmation
