Full registration v1

27 January 2021

We iterated on the DfE first registration flow to create a flow that is entirely on the DfE service. The main change to this is that it needs to include the questions that providers typically ask - usually about why a teacher want to do the course.

We chose to use the questions from Teach First as they have the most and longest questions. This will help us understand user reaction to this and to create a discussion with providers about how personalised these questions need to be.

User needs

As a teacher
I need to register interest and apply for an NPQ course at my chosen provider

As a teacher
I need to provide the correct data about myself in the application form (TRN, DOB, Names)

Start

Share choices with provider

Teacher reference number check

Teacher reference number reminder

Name change

We identified an issue with the teacher check. Sometimes users change their name and don’t update the name on the DQT - it’s not a top priority or one that users remember to do. So users who changed names were getting caught out and the TRN check was failing because of this. This is an attempt to triage people who fall into that category

Updated name

If the user said that they had changed their name on the previous screen they will arrive here

I don't know if i changed my name

If the user said not sure on the previous page, they will end up here. We’re not quite sure if this is the right advice, we need to check and update it + there may be better ways to deal with don’t knows, needs more research.

Name not updated

If the user told us they did not change their name on the question earlier in the journey. They can proceed, and use their old name if they want or they are directed on how to change it on the DQT before proceeding.

Change details on the DQT

To change their name it needs to be updated on the teacher self service portal. We aren’t really happy with this screen as it just pushes users over to another service + the conent needs a bit of crafting. We need to figure out if there is a better way of doing this.

Qualified teacher check

Contact details

We are not asking for the name again here, as we should have got the right name at the TRN check and we can use that.

Password

Confirm email

Email confirmation

Choose your NPQ

Choose your provider

Choose NPQ and Provider needs to be earlier in the journey so that (if we need to) we can have dynamic provider questions

Provider question 1

This feels like the user is being asked to do a lot later in the journey, need some way of either setting them up for this or saving and returning

Provider question 2

Provider question 3

Provider question 4

Your school

Find your school

Choose your school

Confirm school

Diversity monitoring - ethnicity

Diversity monitoring - gender

Diversity monitoring - disability

Check your details

NPQ account created

Still not happy with this. We have to push the user over to the provider to finish and this looks like the whole journey has finished

Iterations

This is the third iteration of the DfE first journey